Last updated: September 6, 2026
This Refund and Cancellation Policy applies to all course fees paid to ZiD Online Madrasa through our website (https://zidacademy.online) via our payment partner, Razorpay.
1. Before a Course/Batch Starts
If you wish to cancel your enrollment before your confirmed batch’s first class has taken place, please contact us as soon as possible at the details below. Cancellation requests made before the first class may be eligible for a full refund, at ZiD Online Madrasa’s discretion, minus any payment gateway charges already incurred.
2. After a Course/Batch Has Started
Once a course or batch has started, fees paid are non-refundable, regardless of attendance, including in cases of voluntary withdrawal, change of mind, or discontinuation by the student/parent.
3. Class Cancellations by Us
If ZiD Online Madrasa cancels a scheduled class or is unable to deliver a paid course due to reasons within our control (e.g. no teacher assigned), we will offer a make-up class or, where a make-up is not possible, a pro-rated refund for the affected session(s).
4. How to Request a Refund or Cancellation
Send your request via email or WhatsApp with your registered name, email used for payment, and course/batch details:
Email: zidislamicacademy@gmail.com
WhatsApp: +971 50 374 0987
5. Refund Processing Time
Approved refunds will be processed back to the original payment method via Razorpay within 7–10 working days of approval.
6. Payment Gateway
All payments are securely processed by Razorpay. We do not store your card, UPI, or bank account details.